Bouncynow wants you to be thrilled with your purchase. If you are dissatisfied with an item and need to return it, we’re here to help.

Returns Policy:

If you are not satisfied with your purchase, we offer a simple and straightforward return policy. Please note that in order to be eligible for a return, your item must meet the following requirements:

1. The return must be requested within 7 days after the order has been delivered.
2. The item must be unused and in the same condition as you received it, and it must be in the original carry bag, packed well in the box.
3. The buyer is responsible for all returning costs.
4.  The customized items(size, logo printing) are unavailable to be returned.

Refunds:

Once we receive your returned item and verify that it is in good and reusable condition, we will issue your refund. The refund will be applied to your original method of payment or credit card within 7 business days. If you have not received your refund within the expected time frame, please contact us at  bouncynow@gmail.com.

Return Steps:

To request a return, please follow these simple steps:

1. Contact our customer service representative by sending us an email, indicating which item(s) you would like to return and the reason for your return.
2. After our approval, then place the item(s) in the original packaging and seal the parcel securely.
3. Drop off your package at your local post office.
4. Provide us with the tracking number of the return item, and we will process your refund once we receive the product.

If you have any questions or concerns regarding our return policy, please don't hesitate to contact us. 

Email: bouncynow@gmail.com